Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, and include the receipt or proof of purchase. Orders damaged due to misuse of the product are not eligible for refund.

If your order was not delivered correctly due to incorrect or incomplete shipping information entered at checkout and not corrected in time, the order will not be eligible for a refund.

To start a return, contact us at info@royalhoneystore.shop. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer.

For any questions regarding returns, you can contact us at info@royalhoneystore.shop.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Items damaged due to repeated water exposure will not be refunded.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom-made products (special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a new purchase for the desired item.

Refunds

We will notify you once we have received and inspected your return, and inform you whether the refund has been approved or denied. If approved, you’ll be automatically refunded via your original payment method. Please remember it may take time for your bank or credit card company to process and post the refund.